Refund and Returns Policy

At eShopPoint, we value our customers and strive to make your shopping experience smooth and hassle-free. Our Refund & Returns Policy is designed to give you peace of mind when shopping with us. We’ve tailored this policy specifically for our customers in France to ensure it meets local standards and builds trust.

Easy Return Process

We’ve made our return process simple and straightforward for your convenience. If you are not completely satisfied with your purchase, you can return it within 3 days of receiving the item.

Return Conditions:

• The item must be unused and in its original packaging.
• Include the receipt or proof of purchase.
• Products that are damaged due to misuse or improper handling will not be eligible for returns.

To initiate a return, contact our customer service team at support@eshoppoint.fr or through our live chat. We will guide you through the process.

Refund Policy

Once we receive your returned item and it meets our return conditions, we will process your refund within 7 business days. The refund will be issued to your original payment method.

Refund Methods:

• Credit/Debit Card Refunds: It may take up to 5-7 business days for the amount to appear in your account.
• PayPal Refunds: PayPal refunds are typically processed within 1-3 business days.

Exchange Policy

We offer free exchanges if you receive a damaged, defective, or incorrect product. Please contact our customer service team to arrange an exchange.

We are committed to ensuring your satisfaction. If you have any questions about our Refund & Returns Policy, please don’t hesitate to contact us.